Play Smart, Stay in Control at 35dg

Section 1

Our Commitment to Responsible Gaming

35dg was built on the belief that online gambling should be an entertaining pastime, not a source of financial harm or personal distress. From the very first day we opened our platform to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond — we made a commitment to place player welfare at the heart of our operations.

That commitment means more than simply displaying an 18+ badge. It means investing in real, functional tools that give our players meaningful control over their own activity. It means training our support staff to recognise the signs of problem gambling and respond with empathy and practical guidance. And it means being transparent about the risks involved in gambling so that every person who creates a 35dg account does so with clear, accurate information.

Gambling, whether you are placing a cricket bet on a BPL match, spinning the reels on a slot, or taking a seat at a live casino table, always carries financial risk. The house edge is real. Outcomes are random. No strategy, system, or "lucky streak" guarantees a win. The only responsible way to gamble is with money you can genuinely afford to lose, for a duration of time that does not encroach on your daily life, relationships, or financial obligations.

Section 2

Age Restriction — 18+ Only

We verify age during the account registration process and again during the Know Your Customer (KYC) document review. Players who are found to be under 18 will have their accounts immediately closed, all funds returned, and their data deleted in accordance with our Privacy Policy. Any winnings accrued on an underage account are forfeited.

Protecting Minors in the Household

If you share a device or computer with other family members, including children or teenagers, we strongly encourage you to take the following precautions:

• Never save your 35dg password in your browser's autofill or on a shared device's home screen.
• Always log out of your 35dg account when you have finished playing, especially on a shared smartphone or tablet.
• Use device-level parental controls to restrict access to gambling websites on devices used by minors. Android devices support content filtering via Google Family Link; iOS devices support Screen Time restrictions.
• Keep your account credentials private. Do not share your username, password, or OTP codes with anyone, including family members.

If you suspect that a minor has accessed a 35dg account, contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Section 3

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 35dg platform. It allows you to voluntarily suspend your account for a set period of time — or permanently — if you feel that your gambling behaviour is becoming a problem or if you simply want to take a break.

Section 4

Deposit Limits

Setting a deposit limit is one of the most practical ways to stay in control of your gambling spend. 35dg allows you to set a cap on the total amount you can deposit over a defined time period. Once set, this limit applies to all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

You can set or adjust your deposit limits at any time by contacting [email protected]. Reductions take effect immediately — for example, if you lower your weekly limit from ৳10,000 to ৳5,000, the new lower cap applies to the current week's remaining balance right away. Increases, by contrast, require a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider.

Section 5

Time-Out Features

A time-out is a shorter, temporary break from the 35dg platform, distinct from a full self-exclusion. It is designed for players who want a brief pause — to clear their head after a frustrating session, take a break during a particularly busy week, or simply step back and reassess their play habits without committing to a longer exclusion period.

Available Time-Out Durations

• 24-hour time-out: A one-day cooling-off period. Your account is suspended until the same time the following day.
• 7-day time-out: A one-week break. Useful after a heavy gaming week or a large loss you need time to process.
• 30-day time-out: A full calendar month away from 35dg. Accounts are locked for all activity including deposits, bets, and bonus claims.

Session Time Reminders

In addition to account-level time-outs, 35dg offers in-session time reminders. You can configure your account to display a pop-up notification after every 30, 60, or 90 minutes of continuous play. The notification shows:

• Total time elapsed in the current session.
• Net balance change since the session began (wins minus losses).
• A prompt asking whether you want to continue playing or log out.

These reminders are particularly valuable for live casino and slot sessions, where the immersive nature of the games can make it easy to lose track of time. To enable session time reminders, send a request to [email protected] specifying your preferred interval.

Section 6

Recognising the Warning Signs

Problem gambling rarely announces itself with a dramatic single moment. It typically develops gradually, with patterns of behaviour that can be easy to rationalise or overlook in the short term. Being aware of the warning signs — in yourself or in someone close to you — is the first step toward getting things back under control.

Section 7

Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gambling assessment tools. Answer each question honestly — no one sees your answers, and there are no right or wrong responses. The purpose is simply to help you reflect on your own gambling behaviour.

If the results of this self-assessment concern you, please do not hesitate to reach out to us. 35dg's support team can help you activate a deposit limit, time-out, or self-exclusion immediately, with no judgement and no unnecessary delay. Your wellbeing is more important than your continued play on the platform.

Section 8

Getting Help & Support

Acknowledging that gambling has become a problem takes courage. The important thing to know is that help is available, and that reaching out is always the right decision. Whether you are concerned about your own behaviour or that of someone close to you, the following options are open to you.

Contact 35dg Support Directly

The fastest way to get immediate help is to contact the 35dg support team. We are available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, and other public holidays observed in Bangladesh.

• Email: [email protected] — use the subject line "Responsible Gaming Request".
• Self-Exclusion: Email us to activate any exclusion period — we will process it within 24 hours.
• Deposit Limit: Request a change to your deposit limit by email and it takes effect immediately for reductions.
• Account Closure: If you want your 35dg account permanently closed, email us and we will action it within one business day.

Guidance for Friends and Family

If you are concerned about a family member or friend who you believe may have a gambling problem, you are not alone. Problem gambling affects not just the individual but everyone around them. Here are some practical steps you can take:

• Talk openly and without judgement. Choose a calm moment to express your concern. Avoid accusatory language — focus on specific behaviours you have observed rather than making broad character judgements.
• Encourage them to seek help. Suggest they contact 35dg's support team directly, or speak with a qualified counsellor. Offer to help them make the first contact if they are hesitant.
• Set clear boundaries. Do not lend money to someone you believe is gambling problematically, even if the stated reason sounds unrelated to gambling. Financial boundaries are an important part of not enabling the behaviour.
• Look after your own wellbeing. Living with or caring about someone with a gambling problem is emotionally demanding. Make sure you are also taking care of your own mental health and seeking support for yourself where needed.

Keeping Gambling in Perspective

For the vast majority of 35dg players, gambling is exactly what it should be — a form of entertainment. Watching a live BPL cricket match is more exciting when you have a small stake on the outcome. Spinning the reels of a new slot game for a few minutes is a fun way to unwind after a long day in Dhaka's traffic. That is the experience we are here to provide.

The key is always to gamble within your means, within your time, and within your emotional state. The moment gambling stops feeling like fun — the moment it starts feeling like an obligation, an escape, or a financial strategy — that is the moment to pause and use the tools available to you. 35dg will always support that decision, no questions asked.